FAQ

General

Do you ship internationally?

Yes. Shipping availability, rates and delivery estimates are shown at checkout and may vary by destination and product.

Can I change my shipping address?

If your order has not shipped, contact us as soon as possible at support@cutehobbies.com. We will try to update the address before dispatch, but changes cannot be guaranteed.

How can I track my order?

When tracking is available, you will receive tracking information by email after your order is dispatched.

How long does delivery take?

Orders are normally dispatched within 1-3 business days. Standard delivery is typically 8-14 business days after dispatch, depending on destination and carrier. Customs or other carrier delays can extend delivery times.

What payment methods do you accept?

Available payment methods are shown securely at checkout and may vary by location.

Returns

What is your return policy?

Return eligibility depends on the product and the circumstances of the return. Please review our Returns/Refund Policy before purchasing or contact us at support@cutehobbies.com if you need help.

Do you offer exchanges?

Where applicable, exchanges are handled according to our Returns/Refund Policy. Contact support@cutehobbies.com for assistance.